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1-800-102-8862 i (Outside India: +91-124-4091069)
(Between 9:30am and 7pm Indian Standard Time - Monday to Saturday)
Toll Free in India

Help / FAQs

To help you browse SecondShaadi.com at ease, listed below are some of the frequently asked questions about our services and features. If you cannot find the information you are looking for in the categories defined below, please contact our Support Team.

Registration FAQs

  1. How do I register?
  2. What all should I keep in mind while registering?
  3. Can I register for a friend/relative?
  4. What is the SecondShaadi userID?
  5. Can I invite others to Secondshaadi.com
  6. How do I add a photo to my profile? Is it important to do so?
  7. Can I add more than one photo?
  8. How do I login?
  9. I forgot my SecondShaadi password. What should I do?
  10. How do I change my password?
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Basic Membership FAQs

  1. How do I edit my profile?
  2. How much do I have to pay to become a SecondShaadi.com member?
  3. What features do I get under my basic membership?
  4. What information from my profile will be displayed to other members?
  5. Can someone copy my photo without my permission?
  6. How do I delete my profile
  7. Do I get my money back if I delete my profile?
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Paid Membership FAQs

  1. What are the various paid membership options available?
  2. Why should I upgrade to premium membership?
  3. How do I upgrade to premium membership?
  4. What is the difference between the 2-month membership and the lifetime membership?
  5. What is the featured listing option? How does it help me?
  6. What are the rates for SecondShaadi.com paid services?
  7. Can I pay by Cheque / DD? Will someone collect the cheque from my residence?
  8. Is the online payment secure?
  9. How long will it take to upgrade my profile?
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Search FAQs

  1. How can I search for other profiles?
  2. How do I contact other members?
  3. Will my contact information be visible to the other profiles when I express my interest to contact them?
  4. How do I bookmark other profiles?
  5. Can I contact unlimited people?
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SecondShaadi Services FAQs

  1. What are partner preferences?
  2. Why is it important to fill out my partner preferences?
  3. Where do I see messages from other members?
  4. Where do I draft personal messages for other members?
  5. What is Inbox?
  6. What is 'members I am looking for'?
  7. What is 'members looking for me'?
  8. What are 'mutual matches'?
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Remariage FAQs

  1. How is SecondShaadi.com different from the other matrimonial sites?
  2. How can I be so sure that he/she is the one?
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Registration FAQs

  1. How do I register?
  2. On the SecondShaadi.com homepage (www.secondshaadi.com) , click on "Register Free". Fill in your personal details, which includes a unique SecondShaadi userID and your email address amongst others.

  3. What all should I keep in mind while registering?
  4. Your profile is the best medium to reach out to other members and find the right partner. To ensure the same, it is advised to keep the following in mind while registering on SecondShaadi.com

    • Talk about you as a person, your personality, your likes and dislikes. Do not create a false image of who you are.
    • List down your academic and professional qualifications. They create a strong impact
    • Add a recent photograph of yours. Members with photographs will generate more responses on an average
    • Do not get into lengthy details in your profile. The aim is to capture attention in the shortest possible time.
    • Do not use vulgar or racist language in your profile. Please be sensitive to other people's sentiments
  5. Can I register for a friend/relative?
  6. Absolutely. Infact most of SecondShaadi's profiles have been created by siblings, close friends, sons / daughters etc

  7. What is the SecondShaadi userID?
  8. It is a unique userID that you choose for yourself when registering. This will also be your login ID each time you wish to login to SecondShaadi.com

  9. Can I invite others to Secondshaadi.com?
  10. Most definitely. SecondShaadi.com not only thrives on its own marketing efforts to showcase the service, but also on our user's network to spread the word and help people start a new life

  11. How do I add a photo to my profile? Is it important to do so?
    • Log in to your SecondShaadi.com account
    • Once you are logged in, you are taken to the "Home" page.
    • On the top menu, click on "My profile"
    • Go to "Add/edit photos" wherein you can either add photos or change your current photos.
  12. Can I add more than one photo?
  13. Definitely Infact we would strongly urge you to do so. Currently under Secondshaadi.com we allow for 9 free photos, the first one being your main profile photo.

  14. How do I login?
  15. On the SecondShaadi.com homepage (www.secondshaadi.com), the top bar has member login section. Enter your UserID / Email and your password (as defined during the registration process) and click on the login button to log on to your profile.

  16. I forgot my SecondShaadi password. What should I do?
  17. Click on the "Forgot Password" link on the SecondShaadi.com home page and enter your email address or SecondShaadi.com UserID (as defined during the registration process). Your password will be mailed to you immediately.

  18. How do I change my password?
    • Log in to your SecondShaadi.com account
    • Once you are logged in, you are taken to the "Home" page.
    • On the top menu, click on "My Profile" and then "My Account"
    • You can change your password here. Also other details, such as First name, Last Name and Contact Information
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Basic Membership FAQs

  1. How do I edit my profile?
    • Log in to your SecondShaadi.com account
    • Once you are logged in, you are taken to the "Home" page.
    • On the top menu, click on "My Profile" and then "Edit My Profile"
    • Use the page to edit your profile
  2. How much do I have to pay to become a SecondShaadi.com member?
  3. Absolutely nothing. Creating your profile on SecondShaadi.com is FREE. You only need to pay if you wish to personally contact other members or view their detailed profile.

  4. What features do I get under my basic membership?
  5. As a basic member of SecondShaadi.com, you are entitled to the following:

    • FREE member profile, including 9 photos in your personal albm
    • Search and view other profiles based on your partner preferences
    • Express interest in profiles by using the 'Contact Now' option
    • Receive personal messages from other members
    • List of profiles that fulfill your partner preferences
    • List of profiles wherein you fulfill their partner preferences
  6. What information from my profile will be displayed to other members?
  7. All members can view all details except last name, email address and contact information

  8. Can someone copy my photo without my permission?
  9. No. SecondShaadi.com technical systems do not allow anyone to copy your photos for any use, whatsoever.

  10. How do I delete my profile
    • Log in to your SecondShaadi.com account
    • Once you are logged in, you are taken to the "Home" page.
    • On the top menu, click on "My Profile" and then "My Account"
    • Follow the instructions - This will delete your profile from the SecondShaadi database.
  11. Do I get my money back if I delete my profile?
  12. No. As per SecondShaadi.com Terms and Conditions, paid members will not be refunded incase they wish to delete their profiles.

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Paid Membership FAQs

  1. What are the various paid membership options available?
  2. To facilitate your search for the right partner, SecondShaadi.com has come out with three paid options

    • Platinum membership ( As long as you need (Lifetime) )
    • For INR 6999, You can send a personal message to any member and use all the features of the site as long as it takes to find the right partner. You can also chat 1 on 1 with online users and get 225 contact information (phone numbers) of members. You also get a featured listing.

    • Gold membership( 12 Months )
    • For INR 4999, You can send a personal message to any member and use all the features of the site as long as it takes to find the right partner. You can also chat 1 on 1 with online users and get 150 contact information (phone numbers) of members. You also get a featured listing.

    • Silver membership ( 6 Months )
    • For INR 3499, You can send a personal message to any member for a period of three months and you also get a featured listing for an additional fee of Rs. 149/-. You get access to the 1 to 1 chat facility but access to contact information is limited to 80 members (phone numbers of users).

    • Bronze membership ( 2 months )
    • For INR 2499, You can send a personal message to 20 members for a period of 2 months. You will not get access to the 1 to 1 chat facility but you can view contact detail of 30 users (phone numbers of users).

    • Add-Ons
    • You can buy add-ons to your membership such as Featured Listing, extra contact view and extra Horoscope Matches - The pricing for the same depends on what type of member you are.

  3. Why should I upgrade to premium membership?
  4. Finding a partner for remarriage is a different game altogether. Unlike the first time, you are much clearer about what you are looking for and who you want to spend the rest of your life with.

    This means getting to know each other much, beyond all photos and descriptions.

    Premium memberships allows you to contact other members personally and get to know them the way you want to. You can view the member's contact address through premium membership.

    The best part about premium membership though is "Mutual matches". It is a unique way of finding your perfect partner, through a dual selection process. Your mutual match will be someone who not only fits in your partner preferences, but you also fit in theirs. This facility is only available to premium members.

  5. How do I upgrade to premium membership?
  6. You can upgrpade to SecondShaadi.com Premium membership by clicking on the Upgrade Option on the right hand side of the top menu. Then, select your membership type and proceed to the payment screen. You can pay using Visa, Mastercard Credit card options. Upgrade is easy and instantaneous, giving you immediate access to your new upgraded membership account.

  7. What is the difference between the 2-month membership and the lifetime membership?
  8. Finding a partner for the second time involves a lot of time and effort. You want to be sure of where you are headed.

    The lifetime membership allows you to concentrate on finding the right partner, rather than the fast diminishing time period of your membership. Making the entire partner search that much more enjoyable and honest.

  9. What is the featured listing option? How does it help me?
  10. If you want your profile to be featured as a special profile amongst the millions at SecondShaadi, go for the featured listing option. If your profile matches a particular search result, your profile will be listed before any other listing and in a more prominent manner.

  11. Can I pay by Cheque / DD?
  12. Yes, the Cheque / DD payment as follow:

    Cheques should be made out to Accentium web pvt ltd.

  13. Mail-in
  14. You can mail the cheque to us at

    Accentium web pvt ltd,
    21-C, Sector 18
    Udyog Vihar
    Gurgaon - 122015
    Haryana, India

    Please mention your complete address and username for secondshaadi on the back of the cheque. Once we receive your cheque, your membership will be upgraded.

  15. Is the online payment secure?
  16. Yes! It is secure to make online payments. Our payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology.

  17. How long will it take to upgrade my profile?
  18. It will get upgraded instantaneously assuming your credit card payment is successful.

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Search FAQs

  1. How can I search for other profiles?
  2. Searching for members at SecondShaadi.com is very easy. To maximize the search results we have created multiple search options for you.

    • City search � allows you to search for members from a particular city
    • Profiles with pictures � allows you to search only for members who have submitted their photos as part of their profile
    • Advanced search � allows you to search for members using 19 different search criteria, so that your search can be as specific as you want it to be
    • Who is online � allows you to view members who are currently online
    • People you are looking for - allows you to browse through people who match your partner preferences
    • Keyword search � allows you to search for members based on keywords defined by you
  3. How do I contact other members?
  4. When viewing a profile, click on 'Express Interest' to send an email to the member. Depending on your membership types, the member will receive the following:

    • Basic members: The profile receives a notification that you have expressed an interest in his/her profile. You cannot compose a message in this case.
    • Premium members. The message is received by the member on their email address and as a message in their SecondShaadi.com inbox. You can compose a personal message as a premium member.
  5. Will my contact information be visible to the other profiles when I express my interest to contact them?
  6. Your contact information (as defined by you) will be visible only if the receiving member is a premium member.

  7. How do I bookmark other profiles?
  8. When viewing a profile, click on 'Add to favorites' to mark the profile as your favorite.

    You can view your favorites by clicking on "My favorites" under "My Matches" on the right hand side menu.

  9. Can I contact unlimited people?
  10. Yes, as a Premium Member you can contact unlimited people.

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SecondShaadi Services FAQs

  1. What are partner preferences? How is it useful?
  2. Partner preferences allows you to 'define' your partner on 18 different parameters, thus refining your search for the perfect partner.

    Defining your partner preferences serves a dual purpose:

    • It allows members to view your partner preferences and match their personality to the same
    • It allows SecondShaadi to find your perfect partner, based on your selected preferences. You can click on "members who I am looking for" under "My Matches" on the right hand menu, to view profiles that match your partner preferences.

    To set your partner preferences, click on "edit preferences" under "partner preferences" on the right hand menu.

  3. Where do I see messages from other members?
  4. All messages that you receive from other members can be viewed by clicking "Inbox" under "Messages" on the right hand menu. Your messages always remain there till you delete your profile or your membership ends, whichever is earlier.

    In addition to the "Inbox", you also receive an email each time a member contacts you.

  5. Where do I draft personal messages for other members?
  6. In addition to "Contact now", you can directly compose messages for other members by clicking "Compose" under "Messages" on the right hand menu.

    The member address in this case is the unique userID of the member.

  7. What is 'members I am looking for'?
  8. Based on your partner preferences, "members that I am looking for" allows you to view all SecondShaadi.com member that fulfill your criteria.

  9. What is 'members looking for me'?
  10. Based on your profile and partner preferences of other members, "Member looking for me" allows you to view profiles of members whose partner preferences are met by your profile.

  11. What are 'mutual matches'?
  12. Exclusively for our premium members, SecondShaadi.com brings to you the easiest possible way of finding yout perfect partner. A combination of "member I am looking for" and "members looking for me" � "mutual matches" allows you to view partners that not only fulfill your partner preferences but your profile also matches their partner prefences.

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Remariage FAQs

  1. How is SecondShaadi.com different from the other matrimonial sites?
  2. We at SecondShaadi.com believe that no one size fits all. As an individual who has been through the marriage process once, your needs are very different.

    In this world of matrimonial sites who claim millions of profiles, SecondShaadi.com is a highly focussed matrimonial service exclusively for individuals seeking to start a new life through remarriage.

    Secondshaadi.com brings to you a huge network of like-minded people, ready to start a new life�just as you are.

  3. How can I be so sure that he/she is the one?
  4. We admit, remarriage is not easy. Finding the right partner, second time around, requires a lot of patience. Our best advice to you will be to get to know the opposite side in the best manner possible. There is no substitute for that.

    To assist you in your decision, here are a few things that will surely help you. Go ahead�start a new life.

    Click to read some Remarriage tips

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Call us

    For questions or to findout details on payment options, you can call us at 1-800-102-8862 (Toll Free)


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Need Help?
Call us at:
1-800-102-8862
(Outside India: +91-124-4091069)
(Between 9:30am and 7pm Indian
Standard Time - Monday to Saturday)
Toll Free in India